1. You are making a
booking with ACX Express of 6 East Street Bromley Kent BR1 1QX. We
act as agents for our Drivers, all of whom are licensed by Transport
for London. ACX Express is Licensed by Transport for London and holds
PCO Operators License No 4194.
2. Any sum deposited
with us by means of a credit card payment or prepayment is held in
trust for your Driver who are principal with you in the transaction.
Accordingly, no VAT [sales tax] is due on the transaction.
3. If you hold a
Corporate Account with us, we are principal with you in all
transaction, and VAT will be added to your account at the prevailing
rate.
4. You are
responsible for ensuring that you choose an appropriate
service
according to the number of
passengers travelling and amount of luggage that you are carrying.
5. If you are unable to
immediately locate your Driver, you must call us on 02082900123
[UK] so that we may assist you in locating your driver.
6. Charges apply for
cancellations: You can cancel your booking at any time by emailing:
operations2@acx.co.uk .
The following cancellation policies and charges apply:
Saloon & Estate
Bookings: £6.00
cancellation charge where Driver has not left to meet you, otherwise
full cost to be charged.
MPV & Executive
Bookings:£6.00
cancellation charge if 24 hours notice given, otherwise full cost to
be charged.
Minivan & Minicoach
Bookings: £6.00
cancellation charge if 28 days notice given, otherwise full cost to be
charged.
7. Bookings may
be cancelled by calling us on 02082900123 [+442082900123 from outside
the UK] or by emailing us at:
operations2@acx.co.uk
8. Quotations given are
for the service specified and from the collection address to the
destination using the driver's chosen route. Detours, additional
collections, and unscheduled stops may attract an additional charge
9. You are reminded
that in the UK, all persons must wear a seat-belt and indemnify us of
any legal liability in this regard.
10. We cannot be held
responsible for late arrival of vehicles due to circumstances that are
beyond our control, including but not limited to security alerts, road
closures, and traffic congestion.
11. You may be asked to
provide a guarantee in the form of a valid credit or debit card when
making you booking. You explicitly authorise us to charge ant amount
due to this card, unless alternative payment means are mutually
agreed.
12. The person making
the booking, whether or not they are travelling in the vehicle,
accepts full responsibility for all charges, including but not limited
to: cancellation charges, damage to vehicle, soiling charges.
13. We will make our
best efforts to take care of your luggage, however we cannot be held
responsible in any way for loss or damage to same. You are therefore
advised to supervise drivers whilst loading and unloading your bags so
that you can advise of any heavy or fragile items.
